Client Success

KEHE DISTRIBUTORS CASE STUDY

KeHE Distributors increases driver exoneration and safety with Lytx.

Result Metrics

250

Vehicle fleet

2013

Partnered with Lytx

30K

Retail clients

Problem

  • Unsafe driving behaviours were increasing risk in the 250-vehicle fleet 
  • Roadway incidents needed resolution, and drivers needed to be exonerated when not at fault
  • Business needed a long-term safety programme that could support insights-based data, coaching, and training

Solution

  • Deployed the Lytx DriveCam™ safety programme and Lytx® Fuel Management programme enhancement via formal project and communication plans
  • Held educational training meetings with employees before the installation of the DriveCam® safety programme to explain the programme and its benefits
  • Trained managers to be effective coaches

Results

  • Quickly revealed and helped resolve unknown unbelted incidents
  • Decreased the use of hand-held mobile and GPS devices
  • Proved liability in collisions where company was not at fault
Contact Sales

“Seeing is believing. With the DriveCam programme, our drivers are seeing more clearly where the risks are, as well as where they need improvement. That’s a win.”

– Michael Connelly, Transportation Safety Director, KeHE Distributors

Industry
Distribution
Business Need
Improve Driver Performance

Read Full Case Study

The DriveCam Difference

KeHE Distributors, based in Romeoville, Illinois, is a food distributor that provides a vast array of products to more than 30,000 retail customers in the grocery, natural food store, and niche specialty retail channels throughout North America.

As part of KeHE’s ongoing initiative to improve fleet operations, the company implemented the DriveCam programme to increase good driving behaviour, identify and eliminate problem driving, and reduce risk in its fleet of 250 Class 8 commercial motor vehicles.

The DriveCam Programme Decision

There were no significant safety issues that drove KeHE’s decision to initiate the DriveCam programme; rather, it was the company’s ongoing commitment to safety.

"We are focused on continuous improvement in our fleet driver safety levels, and chose to implement the DriveCam program over other vendors we were considering,” recalled KeHE transportation safety director Michael Connelly. “We believe it’s good business to run a fleet as safely as possible, and looked at it as an investment in our safety programme, as well as in training drivers.

“The DriveCam programme uses current technology to help drivers to better themselves,” Connelly continued. “It’s another tool in our toolbox to help us get the safest possible fleet on the roadway.”

Implementing the DriveCam Programme

Connelly remembers, “When we began the rollout of the DriveCam programme, some drivers felt it was a way we were going to spy on them and make their lives more difficult. But as we explained that it is intended to benefit them, they began to realise the benefits.”

KeHE set up a formal schedule of implementation and held meetings with the drivers in advance of installing the system to explain how the programme works, answer any questions, and dispel misperceptions about the system.

With twelve distribution centers throughout the U.S., there were also a dozen KeHE managers across the country to train in the DriveCam programme process, to ensure they would be able to study and interpret recorded events and conduct efficient and effective coaching sessions with drivers.

“We were very honest about what they could expect,” said Connelly. “Managing it that way helped us get off on the right foot, with the intention that it’s all about making the driver a better driver, and making the fleet safer.”

The Value of Insight-Based Training

Connelly, who has been in transportation for 23 years with a concentration in safety roles, considers the DriveCam programme to be a pivotal investment in KeHE’s safety and training programmes.

Connelly explained, “We believe in providing insight-based training. Skills-based and behaviour-based training are important, too, but all three are necessary to succeed in fleet safety.”

He believes it is critical to engage insight-based training so that drivers receive the depth of knowledge and understanding of the true nature of the risk involved.

According to Connelly, the DriveCam programme fits hand-in-glove with KeHE’s three-fold training philosophy—particularly in that it provides valuable insights that enable drivers to become aware of their safety strengths and weaknesses, and thus develop safer skills and behaviour.

“The DriveCam programme shows drivers their mistakes before they turn more serious, and allows us to share the information so that others can learn from these mistakes.”

In addition, the DriveCam programme provides a tool for KeHE to cultivate driver accountability by enabling access to data and information that it had no prior way of accessing.

“Previously, a driver could make a mistake, and he could be the only person who knew he made it, or perhaps he may have made a mistake without even realising it,” said Connelly. “Now, with the DriveCam programme, we have that knowledge.”

“We get to see how real people manage real-life situations in the real world,” continued Connelly. “It lets us train drivers in a one-on-one fashion, not with a retelling of what happened, but by studying the actual event. We can use it as an insight-based learning tool for that driver and for others as well.”

The DriveCam Programme Works

The DriveCam Programme quickly revealed a seat belt usage issue that KeHE was previously unaware of; since then, seat belt use has increased significantly. The system also quickly revealed that drivers were using hand-held devices such as GPS systems and mobile phones in a manner that was against company policy and causing DriveCam coachable events.

“Where we find it and address it, we see improvements,” said Connelly. As a result, the company is now experiencing fewer coachable events.

The DriveCam program has also already helped KeHE to prove liability in collisions where the company was not at fault. “We had a situation where a driver was hit by another motorist in a van, and the DriveCam programme system captured the event,” Connelly said. “The footage showed they hit us, not the other way around. As a result, we avoided litigation.”

“Seeing is believing,” Connelly concludes. “With the DriveCam programme, our drivers are seeing more clearly where the risks are, as well as where they need improvement.”

Ultimately, the company says, drivers appreciate the programme and its objective to bring drivers home safely.

“That’s a win.”

service used

Lytx DriveCam Enterprise Programme

Our most comprehensive programme for improving driver behaviour and reducing collisions, claims costs, and fuel use.

More about the DriveCam Enterprise Programme

Explore More Case Studies

Since implementing the DriveCam® safety programme to improve its drivers' skill...

US Foods wanted to be more proactive in increasing the safety of its drivers and everyone ...

DS Waters produces and distributes bottled water products throughout the U.S. With the Dri...

AmeriGas Propane is a leading propane delivery company with 6,000 trucks. To address polic...

Since 1939, Foster Farms’ employees have been its greatest assets. By coaching drivers to ...

DeCrescente Distributing wanted to proactively reduce distracted driving and driver turnov...

With a large fleet of oil and propane-delivery vehicles on the road 24/7, Southern Maryla...

Flogas drivers transport hazardous materials throughout the UK daily making safety a top c...

START MOVING SAFETY IN THE RIGHT DIRECTION.

Speak with a Lytx safety expert today.

Contact Sales

or

Call +44 (0) 1908 440 140

Call +44 (0) 1908 440 140