Client Success

WASTE CONNECTIONS CASE STUDY

Waste Connections takes a high-tech, proactive approach to driver safety.

Result Metrics

3K

DriveCam event 
recorders deployed

400

Stops made daily

65%

Reduction in incidents

Problem

  • Drivers were often blamed for collisions due to lack of evidence
  • Incident rates were growing and impacting their bottom line  
  • Risky driving behaviours fleet-wide could have harmed the company’s reputation for safety

Solution

  • Implemented a successful rollout of the Lytx DriveCam™ safety programme
  • Educated managers, coaches, and drivers to encourage active participation
  • Maintained open communication about the DriveCam® safety programme to create a culture of willingness

Results

  • Exonerated drivers after certain collisions by having an objective eyewitness
  • 65% reduction in driver and vehicle incidents
  • Experienced a complete ROI within just 6 months
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“The DriveCam programme had a major impact during trial. Because of this, we moved toward implementing the programme nationwide across our entire fleet. We have not found a better system to change driver behaviour.”

– Darrell W. Chambliss, Executive Vice President and COO, Waste Connections

Industry
Waste
Business Need
Reduce Costs

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The DriveCam Difference

Based in Folsom, California, Waste Connections claims safety as one of its top differentiators and an integral part of its brand reputation. Waste Connections drivers make 400 or more stops throughout the day—considerably more than other drivers on the road. And each stop creates another opportunity for an incident.
 
To better protect its drivers and its reputation, the company chose to implement the DriveCam programme.
 
Waste Connections Executive Vice President and COO, Darrell Chambliss, explained: “Because we look to technology to help our customers, employees, and shareholders, we wanted a high-tech video solution to reduce risky driving behaviours fleet-wide.”
 
He added, “We started with the DriveCam programme by installing it in 100 vehicles. Based on the success and outcome of this project, we quickly moved to expand the program.” In fact, Waste Connections went from 1,200 event recorders to nearly 3,000 over a two-year period.


Gaining Driver Acceptance


Waste Connections experienced some initial opposition from its drivers after installing the DriveCam programme. But thanks to a thoughtful and well-executed rollout plan, drivers quickly began to understand the programme and the benefits of having an event recorder in their vehicles.
 
The company also spent time educating managers and coaches, realising that the programme’s success hinges on their active participation.
 
Maintaining open communication about the programme created an atmosphere of willingness. And instances of driver exonerations grew acceptance levels exponentially.
 
Prior to having the programme in place, drivers were sometimes blamed for collisions because there was no evidence to prove what happened. DriveCam event recorder video clips provide an objective eyewitness to help prove that they did everything right.
 
“The news spread and soon everyone was willing to give it a try,” explained Chambliss.

The Bottom Line
 


“Without a doubt, the DriveCam programme is having an impact,” Chambliss said. “We know we are changing driver behaviour, and incident rates are going down where the programme is in place. It has assisted us in claims where we otherwise could have been found at fault.”
 
Chambliss concluded by reiterating the importance of safety to the company, and explained how the DriveCam programme fits into their safety culture “like a hand in a glove.” Speaking to the impact it can make, he said:
 
“Once the DriveCam programme becomes the hub of anyone’s risk management program, and it’s used religiously, it will change driver behaviour and have a tremendous impact on your bottom line. We have not found a better system for doing this than the DriveCam programme.”

service used

Lytx DriveCam Enterprise Programme

Our most comprehensive programme for improving driver behaviour and reducing collisions, claims costs, and fuel use.

More about the DriveCam Enterprise Programme

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