How ARS/Rescue Rooter Cut Collisions by 65% Over Two Decades with Lytx
Reduction in overall collisions
2009 vs 2026
Improvement in seat belt compliance
2009 vs 2026
Reduction in drowsy driving events
Jan–Jun ’25 vs Oct ’25–Mar ’26
ARS/Rescue Rooter is one of the nation’s largest providers of air conditioning, heating, and plumbing services for residential and light commercial customers. With a fleet of over 3,600 vehicles, its plumbers, HVAC technicians, and electricians work on millions of homes coast to coast. ARS professionals interact directly with customers at every stop. That makes safety both a risk-management priority and a brand one.
Over the 20 years we’ve been with Lytx, we’ve seen some vast improvements. Our overall collision rate has improved by about 65%. Instances of drivers being unbelted have improved by around 76%.
Reese Morris, Safety & Quality Assurance Manager at ARS/Rescue Rooter
When Technicians Saw the Footage, the Habits Followed
When technicians began seeing footage of the near-misses they didn’t register and the habits they didn’t know they had, improvements followed. Over two decades, that approach produced a 65% reduction in overall collisions.
Video That Builds Habits
Drivers see the near-misses they didn’t register and the habits they didn’t know they had, the catalyst for real, lasting change.
Protection From Liability
When road debris caused chaos in front of an ARS vehicle, footage documented the driver’s correct response, protecting the company from any misattributed liability.
Training Before a Claim
Consistent data helps identify technicians who need targeted training before a pattern becomes a claim. Fewer collisions mean lower costs, fewer disputed claims, and a professional workforce ready to deliver on ARS’s commitment to exceptional service.
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Problem
- ARS professionals interact directly with customers at every stop, making safety both a risk-management priority and a brand one
- Drivers had near-misses and unsafe habits they didn’t recognize on their own
- Company needed protection from misattributed liability when incidents involved other vehicles or road debris
Solution
- Two decades of partnership with Lytx® across a 3,600+ vehicle fleet
- Video footage used to surface near-misses and unrecognized habits, becoming the catalyst for lasting behavior change
- Consistent data used to identify technicians needing targeted training before a pattern becomes a claim
Results
- 65% reduction in overall collisions (2009 vs 2026)
- 76% improvement in seat belt compliance (2009 vs 2026)
- 36% reduction in drowsy driving events (Jan–Jun ’25 vs Oct ’25–Mar ’26)
- Video evidence has protected ARS from misattributed liability in disputed incidents