Lytx Helps relaxx Dry Cleaning Establish Spotless Track Record for Fleet Productivity and Safety
- Lytx’s customizable video-based fleet solutions help San Diego dry-cleaning business keep track of assets and technicians, foster safer driving and increase efficiency
SAN DIEGO — March 12, 2020 — Lytx® a global leader in video telematics, today announced relaxx Dry Cleaning has deployed the Lytx Driver Safety Program and Fleet Tracking Service to optimize its business efficiencies and improve delivery driver safety.
This new deployment demonstrates the powerful value and strong results Lytx technology can provide to a diverse range of fleet types, including service businesses with smaller fleets like relaxx.
“For service fleets to optimize efficiency and safety, traditional telematics just isn’t enough,” said Jim Brady, Lytx vice president of product management and user experience. “Instead of just dots on a map, field services fleets are increasingly seeking an all-in-one video telematics solution from Lytx. We provide visibility into not only safety, but also potential customer service issues like traffic conditions and pickup and delivery barriers. We integrate our leading-edge video capabilities with telematics to deliver unparalleled value.”
Managers at relaxx, a San Diego-based, family-owned and - operated valet dry cleaning and garment care service with 15 vans, wanted to take the guesswork out of what was happening with their assets and technicians in the field and on the road. The company now uses Lytx’s video telematics technology to gain real-time insight into their vehicles, increase efficiency, exonerate their technicians from false claims, save on claims and vehicle maintenance costs, as well as foster safer driving habits.
Taking out the Guesswork with Proof of Delivery
“With same-day delivery offerings, we have to be strict about our cut-off times for customers,” said Will Jones, general manager for relaxx Dry Cleaning. “If a hotel hasn’t put out its garments by the designated time, our drivers move on with their routes, but we often get conflicting calls from customers. With Lytx, we have a concrete record of when our driver was at the specified location that we can show to a customer, strengthening their trust in our services and ensuring they do their part as well. We’re confident that over time, this technology will continue to help streamline our services and increase revenue.”
A One-Stop-Shop to Serve the Needs of a Unique Fleet
For local services fleets like relaxx, positive word-of-mouth based on exceptional and timely customer service and safe driving is essential. Lytx supports this business imperative with best-in-class fleet tracking capabilities and driver safety programs. The company’s next-generation solutions include video embedded into map views so clients are able to view vehicle and technician locations, then gain full visibility into what’s going on at each location. The Lytx Video Platform, which serves as the foundation of this Lytx deployment, provides access to on-demand video quickly and seamlessly so that video evidence is accessible within minutes.
Lytx’s Map Search feature in particular allows relaxx to search for vehicles and quickly access associated videos based on time and location. If managers receive a call regarding a vehicle, even with vague time and location information such as, “around 2:30 p.m. on Friday in downtown San Diego,” they can enter the approximate location and time and all available information will be quickly served up on an interactive map. This enables them to identify the specific vehicle in question.
Jones and his team also use Lytx Fleet Tracking Service for on-demand service requests. With access to a live map view of all their vehicles, they can see which driver is closest to the requested pick up and re-route that driver immediately, rather than calling drivers individually to get their location and making a best guess from there.
“With both the driver safety and the fleet tracking sides of the program, Lytx’s technology has helped us develop a sense of accountability within our fleet,” Jones said. “In a small fleet, we need to know that every single one of our drivers is doing their job safely and effectively at all times. This technology will help us do that and, in turn, continue strengthening our relationships with clients and building our business.”
About relaxx Dry Cleaning
Family owned and operated since 2003, relaxx Dry Cleaning provides the very best in garment cleaning services to San Diego. It has based its business around three simple principles; Quality, Service and being Eco-friendly. Their friendly, knowledgeable garment care experts are here to assist customers and take care of all their dry cleaning, tailoring, and laundry needs. When garments are left in its hands, customers can rest assured that they will be carefully handled and inspected from start to finish.
Clothes are returned packaged fresh, clean and ready to wear. Customers will look and feel great!
Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial, public sector and field services fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than millions of drivers worldwide. For more information on Lytx telematics system, visit http://www.lytx.com, @lytx on Twitter, LinkedIn, our Facebook page or our YouTube channel.
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