7 Signs Your Video Safety Vendor Isn’t Built to Support Your Growing Fleet

If you’ve been using a video safety system for a while, you already know the value it can bring to your fleet. But not all platforms are built to grow with your business. As your fleet expands, the gaps in your current solution can start to show. When safety is on the line, those gaps matter.
 
If you’ve noticed these signs in your current system, it might be time to rethink your video safety partner. 

Plateauing ROI After Year One

Many fleets may experience an initial burst of ROI during their first year with a video safety vendor, in the form of lowered claims costs. However, this is often followed by a frustrating plateau. Many AI-only safety vendors promise automation and quick wins, but often the case is that long-term results never materialize. Claims costs may drop in year one, but without variety in their safety tools and a proven strategy for continuous improvement, those gains either flatline or reverse. It’s why so many fleets start shopping for a new solution, one that doesn’t just rely on AI automation but offers a balanced, scalable program with coaching workflows, positive driver recognition, and actionable insights designed to deliver recurring, year-over-year improvements.

Lack of Support and Fleet Expertise

The bigger your operation gets, the more you need reliable, knowledgeable support. If reaching your video safety provider feels like submitting a help ticket into a void, that’s a problem. A scalable partner understands the demands of large, growing fleets and offers dedicated client success managers, 24/7 US-based support, and fast responses when issues arise.

Your partner should act like an extension of your team, not just a vendor. Look for a provider with a track record of supporting enterprise-level fleets and a customer-first service model. Anything less will cost you time and peace of mind as your operation expands.

Limited Resources That Leave Your Enterprise Wanting More

Another common theme among fleets considering a switch is that their current provider often feels more like a scrappy startup than a reliable, enterprise-ready partner. While agility has its place, when it comes to protecting drivers and managing risk across a large operation, limited resources and inexperience can quickly become liabilities. It’s not just about buying a product; it’s about choosing a partner you can rely on when stakes are high. The fleets that prioritize trust and proven industry expertise over flashy demos consistently find better outcomes in both their onboarding journey and the years that follow.

Limited Video Storage Leaves You Vulnerable

When an incident happens, having immediate access to video is critical. Unfortunately, many video safety providers only offer a few hours or days of footage. That might have worked when your fleet was smaller and issues were reported quickly. But as your operation scales, the likelihood of delayed claims, customer disputes, and roadside incidents increases.
 
If your platform doesn’t give you access to at least several weeks of stored video, you risk missing crucial footage when you need it most. Top-tier platforms offer extensive video retention, with options for up to 400^# hours of continuous video. That means you’re always covered, whether it’s proving a delivery, defending a driver, or investigating an incident days or weeks after it happened.

Slow or Outdated Video Search Tools

As your fleet grows, so does the volume of video you collect. If your current system makes it difficult or time-consuming to find specific footage, that wasted time adds up. You can’t afford to spend hours scrubbing through video or waiting for a vendor to send you a clip.
 
Modern, scalable platforms give you the tools to locate and review video in seconds. Advanced Video Search capabilities allow you to pull up footage by location, time, or specific event type, so your team can work faster and smarter. If your current vendor still relies on manual requests or clunky search processes that are eighteen clicks deep in the platform, it’s a clear sign they aren’t designed for growing fleets like yours.

A Positive-Only Approach to Risk Management 

A leaderboard might help you identify top performers, but it won’t build a lasting safety culture. Fleets that scale successfully recognize that improving safety is a delicate balance of accurately detecting risk and praising stellar performance. You don’t have to choose between safety, efficiency, and respecting your drivers.
 
If your current video safety system only highlights the positive without the other side of the coin, surfacing risky driving behaviors and trends, it’s probably holding your fleet back. Leading platforms combine video safety with integrated coaching programs and positive driver recognition that help you retain drivers and build a culture drivers want to be part of.

A Platform That Lacks Connectivity and Integration

The most effective fleet safety solutions offer a connected platform that pairs video with telematics, AI-powered risk detection, driver performance trends, and operational insights. This kind of system gives you the visibility to manage safety and reduce costs across your entire operation.
 
If your current vendor only offers basic video and event alerts without broader analytics or integration capabilities, you’re leaving value on the table. Scalable platforms help you go beyond incident review. They deliver predictive analytics and proactive coaching that fuel better decisions fleet-wide.

Are You Ready to Make the Switch? We Make Transitioning Easy

Making a video safety platform change is a high-stakes decision, and it’s one that demands more than a one-size-fits-all approach. When enterprise fleets switch to Lytx^®, they gain access to a dedicated, specialized team with deep experience managing complex transitions. From day one, clients are supported by multiple managers, a transition consultant, and a project management office that’s been successfully rolling out large-scale implementations for over 20 years. 

Every deployment follows a collaborative design process, where Lytx works alongside clients to build a program tailored to their business, backed by proven templates for companies with similar operational profiles. From installation speed to training quality and long-term adoption, we measure and refine every step. Our expert-led knowledge center and detailed enablement plans ensure teams are not just onboarded but fully empowered. It’s a partnership built for delivering a smooth transition and real, scalable results from day one. 
 
If your current vendor isn’t checking most of these boxes, it might be time for a conversation. Your drivers, your business, and your bottom line deserve a safety partner ready to grow with you.
 
Ready to see what’s possible? Learn how Lytx helps fleets of all sizes protect their people, improve safety, and scale smarter. Get in touch.